Jason Rochau

IT Service Desk Specialist | Full-Stack Developer | Cloud Enthusiast

Professional Summary

Dedicated IT Service Desk Specialist with a passion for solving complex technical issues and delivering exceptional customer service. Continuously expanding expertise in full-stack web development, cloud administration, and DevOps practices. Proven track record in troubleshooting diverse IT challenges and implementing efficient solutions across various platforms including Azure, Google Cloud, and AWS.

Work Experience

IT Service Desk Specialist, Ricoh USA, Inc.

November 2023 - Present

  • Provide high-level technical support for Entra AD/Active Directory, mobile device management, and authentication applications.
  • Troubleshoot and resolve complex software, mobile, domain, and network-related issues.
  • Manage VPN and RDP configurations to ensure secure remote access for users.
  • Utilize Kaseya and ScreenConnect for efficient remote monitoring and support.

System Administrator, K2 Technologies

May 2023 - August 2023

  • Developed custom MSI packages using EMCO, optimizing software deployment processes.
  • Created and implemented automation scripts with ConnectWise Automate and PowerShell, significantly reducing manual workload.
  • Delivered Tier 3 support, resolving complex technical issues for a diverse client base.

Service Delivery Specialist, Applied Tech

September 2021 - May 2023

  • Resolved a wide range of technical issues, demonstrating advanced troubleshooting skills.
  • Developed comprehensive documentation to enhance the company's knowledge base.
  • Collaborated with team members to provide exceptional support to an extensive client base.

Education

Technical Skills

Active Directory Azure Google Cloud AWS PowerShell Python JavaScript Flask Framework SQLAlchemy Network Troubleshooting VPN Configuration Mobile Device Management MSI Packaging DevOps Full-Stack Web Development Kaseya ScreenConnect ConnectWise Automate OAuth2 Integration Microsoft Graph API

Key Projects

Automated MSI Deployment System

Developed a streamlined system for creating and deploying custom MSI packages, reducing deployment time by 40% and minimizing errors in software installations across the organization.

Enhanced Email Security Protocol

Implemented an Exchange Online PowerShell script to automatically append disclaimers to potentially malicious emails, significantly improving phishing threat awareness among users.

Comprehensive IT Knowledge Base

Led the creation and maintenance of a centralized knowledge base, improving issue resolution times and promoting knowledge sharing within the IT support team.

Python Test App

Developed a Python-based Flask application with SQLAlchemy for managing user tests and generating reports. The app utilizes Microsoft Graph API for email notifications, supports secure file uploads, and integrates OAuth2 authentication for role-based access control.

Get the full picture here!

Test App

Pet Glam - AI-Powered Pet Artwork Generator

Designed and developed a full-stack Node.js application that transforms user-uploaded pet images into stunning digital artwork using AI and machine learning models. The system integrates Stripe for secure payments, PostgreSQL for session management, and is hosted on a Google Cloud VM for scalability and performance.

Get the full picture here!

Pet Glam App